At art One, we strive to sell quality home products from established manufacturers directly to you, the consumer. All our Products carry the respective manufacturer's guarantee for material quality and workmanship. If, after proper assembly and care you find a defect with a Product, please call our customer service department for repair or replacement. If you're not satisfied with your purchase, please contact us within one day of purchase to arrange an exchange or refund of your unused Product. Please make sure to keep your receipt and return the Product in its original packaging. art One will not assume the transportation charges for any Products purchased through art One. This Web site, www.artonedesign.com , and all information, photographs, text, content, brochures, catalog, and services available through it (collectively, the "Site") are provided by art One Co.,ltd. (art One) under this Terms and Conditions agreement and any amendments to the Terms that art One may publish from time to time. By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions. If you do not agree to abide by the Terms in their entirety, please do not use the Site or download content from the Site for any purpose whatsoever. A purchase order is not considered placed until the Purchase Order Confirmation is received by art One, and an art One Purchase Order confirmation number provided.

7 Reason, why you have to purchase our furniture
1. Easy access to the largest collection of world famous furniture.
2. Exclusive furniture, at a competitive price – Ask for a quote
3. Knowledgeable staff, providing professional advise and support
4. Convenient and efficient online/phone purchase process
5. The furniture is customized to your order and at low cost delivered directly from the
manufacturer in Bangkok and Phuket to your address, anywhere in the world.
6. No VAT included for exporting
7. Finally, you will be the proud owner of high valued classics that will last a lifetime

For questions or to place your order; call +66 76 219 740
or email us at export@artonedesign.com

Payment for Local
We accept payments from personal checks and the following major credit cards: Visa and Master Card, . We require authorization from the credit card company for 100% of the amount of the purchase order, but charge only 50% at the time of placing the order. When the merchandise is ready to delivery, art One will notify you, and the balance is charged prior to delivery. Payment is required 100% upfront if the customerwould like to pay by check or wire transfer.

Payment for International
We accept payments from money transfered only. We require 100% pre-payment for international customers at the time of purchase order.

International addresses require specialized delivery quotations, and we are pleased to offer this service. Customs duties, and other taxes and fees as applicable will be charged on such orders.

International Delivery Policy
Art One will provide you with an estimated shipping date at the time of order placement, based on information from vendors and major shipping lines, trucking carriers, and other delivery agents. You will receive periodic updates from art One regarding your order until it is received by you or your designated agent. Any change of delivery date, address or telephone number must be received in writing and called in to our delivery department before midnight a week before the specified delivery date. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice.

All delivery charges are for curbside delivery to your home. You agree to be available to receive the product from the carrier at the time of delivery. Curbside delivery by definition means the trucking service will park in front of your home and you will need to receive the product from the back of the truck. art One assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to getting the product from the curbside to the inside space. We use furniture delivery carriers and other major delivery companies to deliver your product and they do not offer assistance bringing the product into your home or setting it up as per standard delivery charges.

If you need the driver's assistance bringing your product to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. If an inside or set up service is required, please ask our sales staff to assist you. An inside delivery, or an "in-home delivery" does not mean white glove delivery & only means that the package is brought into your home. We will notify you of the charge for the services you require separately, and only with your approval, add that to the amount due.

International Delivery & Setup Services
As mentioned previously, we use furniture delivery carriers and other major delivery companies to deliver your product and they do not offer assistance bringing the product into your home or setting it up as per standard delivery charges.

If you need the driver's assistance bringing your product to your garage, this service is offered by the third party delivery carriers and can be arranged for an additional fee. If an inside or set up service is required, please ask our sales staff to assist you. An inside delivery, or an "in-home delivery" does not mean white glove delivery & only means that the package is brought into your home. In the event that you need a service to bring the merchandise in your home and/or assemble it, art One can help you locate a moving company to do the job for an additional fee. All inside services are provided by independent companies not owned by art One. art One will not be responsible for delays in such services. Please consider having a little extra time to insure the drivers are not rushed and they provide you top quality work! art One will not be liable for any loss or damage or injury or any other casualty incurred at the time of delivery under any circumstance.

Any change of a 'Ship To' address on a purchase order requires the change be made referencing the art One Purchase Order Confirmation number in an email form. art One will confirm this in email form to you. Only then would this change be considered effective and valid. The delivery personnel will be responsible for delivering the Product only curbside, as described above. The delivery personnel are not permitted to handle furnishings already in your home, so it's important that you know ahead of time where the Product will be placed, and plan accordingly. The Product specifications (height, width, depth, weight, and other relevant details) will be provided to you at order confirmation, so you are adequately prepared. art One does not have storage facilities and cannot provide the same. Some products may require storage, installation, assembly, or some other form of work. Please note that such work or service is entirely your responsibility in it's entirety, and that art One does not provide any such services.

Art One is responsible for making payments to it's shipping and delivery vendors directly. You, the customer, do not have to pay anything to the truckers at the time of delivery or at any other time. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that art One will not refund such payments under any circumstances.

Prices
Prices are subject to change at any time. In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, art One will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, purchase order or orders placed for products listed at the incorrect price, regardless of whether an order confirmation has been sent or not, and/or any payment has been made or not. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, art One will refund any payment or payments you have already made for such item or items. Such a Purchase Order or Orders will not be considered confirmed, and the item or items will not be shipped due to the non-validity of the Purchase Order or Orders. In no event shall art One be liable to ship the product to the customer at the inaccurate price. While we strive towards our goal of a 100% error-free Site, such mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the web site. If we discover such errors, they will be corrected on our system using best efforts on the part of art One, and the corrected price or other information will be notified to you, and will be applied to your Purchase Order or Orders.

Shipping Taxes
Shipping and handling is charged extra. Please contact art One customer service representative for exact shipping charges to the “SHIP TO” address. Other items such as customs duty charge, and other fees and taxes may apply for international addresses.

Cancellations
A minimum of $50.00 will be retained towards transaction charges for all cancellations at any given time. All orders cancelled after 24 hours will be charged 45% towards re-stocking fees.

Returns
All our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within one (1) day of receiving shipment. 45% restocking fee will apply and the customer is responsible for the return shipping charges. No refund will be made for purchases until the items have safely arrived to our warehouse. Custom colors and products are not refundable. For leather products all colors are considered as custom colors. Customers who wish to return non-damaged items must also pay return shipping fees.

Authorization from art One is required prior to the return of any item. We will give you instructions on where and how to ship. We recommend that you insure returned items for the full value of the item shipped. If you're not satisfied with your purchase, please contact us within one day of purchase to arrange an exchange or refund of your unused Product. Please make sure to keep your receipt and return the Product in its original packaging. As stated previously, art One will not assume the transportation charges for any Products returned by any transportation agency or company for products purchased through art One

Shipping Time
Please allow the lead-time for delivery depending on the product type, color, model, manufacturer, and other factors). Please Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. When it comes to order times we are depending on the factory, and freight carriers to provide us with the estimated ship date. Some specialty furniture carriers use third party carriers for some delivery locations, and are unable to provide up to the minute tracking information that is common for small packages. Please understand we are doing our best to ensure best deliveries suited for your product.

Delays
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. In most cases, delays occur during busy seasons, holidays, due to production delays, or other factors not in our control. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will art One Co.,Ltd. be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur, which is beyond our control. Also note that some of our Vendors remain closed during the months of August & December - all orders placed during this time period may be delayed by at least a month.

Finishes
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

Representations and Warranties
You represent and warrant that:

- You are over the age of 18 and can form a legally binding contract under applicable law.
-You have provided and will continue to provide only true, accurate, current and complete information about yourself when filling out the art One checkout form (the "Form"). The billing address you provide to art One on file for you.
- You are not using art One service for any improper purpose, and you will act in good faith in your relationship with art One.
- You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the Terms.

How Art One protects the information you provide
The information art One gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Shipping information is shared with shippers that fulfill your order. Information on financing applications goes directly to the financial institution that handles the financing, not to art One; we never see your application information, only your approval code, name and address. Technically, this shared information does pass out of our direct control, but art One makes clear to financial companies and manufacturers / shippers we work with that we expect your information to be handled appropriately.

We do not sell, rent, share, trade or give away any of the information you provide to us except to the financial institutions processing your payment or your financing application and the shippers that produce and/or deliver your order. No third party will solicit you as a result of information within our control.

It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.